I. ACCEPTANCE OF TERMS

Welcome to FinishStrong Nation ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, and products offered by Glen Wagner and FinishStrong Nation. Our business helps entrepreneurs, leaders, creatives, and change agents to dream big, think deep, act boldly, and FinishStrong

By accessing our website, engaging our services, or entering into any agreement with us, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

II. DESCRIPTION OF SERVICE

FinishStrong Nation provides professional coaching, consulting, and leadership development services including but not limited to:

II.1 Core Services

• Executive and leadership coaching

• Business and entrepreneurial consulting

• Personal development coaching

• Career transition guidance

• Creative and artistic development

• Recovery and personal setback coaching

• Retirement planning and life transition support

• Group coaching programs

• Workshops and seminars

• Digital courses and content

• Speaking engagements

II.2 Service Delivery Methods

Services may be delivered through:

• One-on-one coaching sessions (in-person, video, or phone)

• Group coaching programs

• Online courses and digital content

• Workshops and live events

• Email and text-based support

• Digital resources and materials

III. CLIENT RESPONSIBILITIES AND COMMITMENTS

III.1 Active Participation

You agree to:

• Participate actively and honestly in coaching sessions

• Complete agreed-upon assignments and exercises

• Provide timely feedback and communication

• Take responsibility for implementing strategies and recommendations

• Maintain confidentiality regarding other clients in group settings

III.2 Honesty and Disclosure

You agree to provide accurate, complete, and truthful information relevant to your coaching objectives and any factors that may impact the coaching relationship.

III.3 Professional Boundaries

You understand that our relationship is professional in nature and agree to maintain appropriate boundaries.

IV. COACH RESPONSIBILITIES AND LIMITATIONS

IV.1 Professional Standards

We commit to:

• Providing services with professional competence and integrity

• Maintaining confidentiality (subject to legal limitations)

• Respecting your autonomy and decision-making capacity

• Acting in your best interests within the scope of our professional relationship

IV.2 Scope of Services

IMPORTANT LIMITATIONS:

• Not Mental Health Treatment: Our services are not a substitute for psychotherapy, counseling, or medical treatment

• Not Medical Advice: We do not provide medical, psychiatric, or clinical mental health services

• Not Legal or Financial Advice: While we may discuss business and career matters, we do not provide legal or financial advice

• Not Addiction Treatment: While we support individuals in recovery, we are not addiction treatment professionals

IV.3 Referrals

We may recommend that you seek additional professional services from qualified practitioners when appropriate.

V. PAYMENT TERMS AND POLICIES

V.1 Fees and Payment

• All fees are due as specified in your service agreement

• Payment is required in advance unless otherwise agreed

• Accepted payment methods: [Specify accepted methods]

• All fees are in US Dollars unless otherwise specified

V.2 Refund Policy

• Satisfaction Guarantee: [Specify guarantee period, if any]

• Cancellation Policy: [Specify cancellation terms]

• Refunds: Refunds, if any, will be processed within [X] business days

• No-Show Policy: Sessions missed without 24-hour notice may be charged in full

V.3 Late Payment

Late payments may result in:

• Service suspension

• Late fees of [X]% per month

• Collection actions

• Termination of services

VI. SCHEDULING AND CANCELLATION

VI.1 Scheduling

• Sessions are scheduled by mutual agreement

• We will make reasonable efforts to accommodate your preferred times

• Scheduling is subject to availability

VI.2 Cancellation and Rescheduling

• Client Cancellations: Require at least 24 hours advance notice

• Coach Cancellations: We will provide reasonable advance notice and reschedule

• Emergency Cancellations: May be made with less notice in genuine emergencies

VI.3 No-Show Policy

Failure to attend a scheduled session without proper notice may result in forfeiture of the session fee.

VII. CONFIDENTIALITY

VII.1 Client Confidentiality

We maintain strict confidentiality regarding all client information, communications, and session content, except as required by law or when:

• There is imminent danger to you or others

• Child or elder abuse is suspected

• Court orders require disclosure

• You provide written consent for specific disclosures

VII.2 Testimonials and Case Studies

We may request permission to use your success stories or feedback for marketing purposes. Your identity will only be revealed with your explicit written consent.

VIII. INTELLECTUAL PROPERTY

VIII.1 Our Intellectual Property

All content, materials, methodologies, and intellectual property provided by FinishStrong Nation remain our exclusive property, including:

• Coaching frameworks and methodologies

• Written materials and resources

• Digital content and courses

• Assessment tools

• Proprietary processes

VIII.2 Client Use Rights

You may use our materials solely for your personal development and may not:

• Reproduce, distribute, or sell our materials

• Use our methodologies in your own business without permission

• Share digital access credentials with others

VIII.3 Client Intellectual Property

You retain ownership of your personal information, goals, and developments achieved through our services.

IX. LIMITATION OF LIABILITY AND DISCLAIMERS

IX.1 Results Disclaimer

IMPORTANT: While we are committed to supporting your success, we cannot guarantee specific outcomes or results. Your success depends on many factors including your commitment, circumstances, and external factors beyond our control.

IX.2 Limitation of Liability

To the maximum extent permitted by law, FinishStrong Nation and Glen Wagner shall not be liable for:

• Indirect, incidental, or consequential damages

• Lost profits or business opportunities

• Personal injury or property damage

• Decisions or actions you take based on our services

• Results or outcomes from implementing our recommendations

IX.3 Maximum Liability

Our total liability shall not exceed the amount you paid for services during the twelve (12) months preceding the claim.

IX.4 Health and Safety Disclaimer

You acknowledge that:

• Coaching may involve emotional or psychological challenges

• You will seek appropriate medical or mental health care when needed

• You are responsible for your physical and mental well-being

• You will inform us of any conditions that may affect the coaching process

X. TERMINATION

X.1 Termination by Either Party

Either party may terminate the coaching relationship with reasonable written notice, typically [X] days.

X.2 Termination for Cause

We may terminate services immediately if you:

• Breach these Terms

• Engage in inappropriate or threatening behavior

• Fail to pay fees as agreed

• Misuse our intellectual property

X.3 Effect of Termination

Upon termination:

• You remain obligated to pay for services rendered

• Confidentiality obligations continue

• You must cease using our proprietary materials

• Refunds, if any, will be processed according to our refund policy

XI. TECHNOLOGY AND DIGITAL SERVICES

XI.1 Platform Requirements

For virtual services, you are responsible for:

• Reliable internet connection

• Compatible devices and software

• Backup communication methods

• Protecting your login credentials

XI.2 Technical Support

We provide basic technical support for our platforms but are not responsible for:

• Third-party platform issues

• Your internet or device problems

• Data loss due to technical failures

XII. COMMUNICATION AND PROFESSIONAL BOUNDARIES

XII.1 Communication Methods

• Primary communication during business hours: [Specify hours]

• Emergency contact procedures: [Specify if applicable]

• Response time expectations: [Specify timeframes]

XII.2 Professional Boundaries

Our relationship is professional, and we maintain appropriate boundaries including:

• No personal relationships outside the professional context

• Clear communication protocols

• Respect for personal and professional limits

XIII. DISPUTE RESOLUTION

XIII.1 Good Faith Resolution

We encourage direct communication to resolve any concerns or disputes.

XIII.2 Mediation

If direct resolution is unsuccessful, disputes shall first be submitted to mediation through a qualified mediator.

XIII.3 Arbitration

If mediation fails, disputes shall be resolved through binding arbitration in [State/Location] under the rules of the American Arbitration Association.

XIII.4 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions.

XIV. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of [State] without regard to conflict of law principles. Any legal actions must be brought in the courts of [State/County].

XV. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference, to understand how we collect, use, and protect your information.

XVI. FORCE MAJEURE

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or other force majeure events.

XVII. SEVERABILITY

If any provision of these Terms is found unenforceable, the remainder shall remain in full force and effect.

XVIII. ENTIRE AGREEMENT

These Terms, together with any signed service agreements and our Privacy Policy, constitute the entire agreement between us and supersede all prior communications and agreements.

XIX. UPDATES TO TERMS

We may update these Terms periodically. We will notify you of material changes by:

• Posting updated Terms on our website

• Email notification (if you have provided an email address)

• Other appropriate methods

• Continued use of our services after changes constitutes acceptance of the updated Terms.

XX. CONTACT INFORMATION

For questions about these Terms, please contact us:

FinishStrong Nation

Email: [email protected]

Phone: 708-945-5425